SHIPPING AND HANDLING

Australia

Free express shipping Australia wide on orders over $250. The discount will only apply if you use the code: "DomesticCustomer" in the coupon section when checking out. Upon purchase of bulky or heavy items a shipping charge may be requested which will be notified prior to dispatch. 

Policy
All Australian domestic orders are shipped using Express Post, a registered freight service by Australia Post, whereby you can track your order online. You will be required to sign for delivery. Online sales valued at $50 and under will be processed using Standard Post with tracking. 

We recommend providing a daytime address where someone will be available to sign between 9am-5pm.

Shipping charges

A flat rate shipping fee of $10 AUD applies to all orders shipped within Australia under $250. You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.

Shipping time

All orders placed before 12pm (AEST) on weekdays will be processed and shipped same business day. Orders placed after 12pm (AEST) on weekdays will be processed and shipped next business day. Orders placed on Saturday, Sunday or a public holiday will be processed and shipped before 12pm (AEST) the next business day. Once dispatched, Australia Post provides Scentsation customers with a 1-3 day delivery service via Express Post however, please allow additional time for locations outside of metropolitan areas and up to 7 days for Western Australia. Scentsation will send you a tracking number after your item has been dispatched.

Any delivery date or time specified by us is a best estimate only and Scentsation will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.


International

Free express shipping outside Australia on orders over $500 AUD. The discount will only apply if you use the code: " InternationalCustomer " in the coupon section when checking out.

Policy
We ship globally with the exception of a few countries.

We ship internationally through Australia Post. International post is trackable via the Australia Post website.  Note: this option does not provides insurance, if you wish to add insurance onto your item please contact us at info@scentsation.net.au 

We recommend providing a daytime address where someone will be available to receive the parcel between 9am-5pm.

Shipping charges

For all international orders under $500 AUD shipping fees are a flat rate of $20 AUD.

You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.

Shipping time

All orders placed before 12pm (AEST) on weekdays will be processed and shipped same business day. Orders placed after 12pm (AEST) on weekdays will be processed and shipped next business day. Orders placed on Saturday, Sunday or a public holiday will be processed and shipped before 12pm (AEST) the next business day. Once dispatched, Australia Post provides Scentsation customers with a 7-14 business day delivery service via Standard International Post however, please allow additional time for locations outside of metropolitan areas. Scentsation will send you a tracking number after your item has been dispatched.

Any delivery date or time specified by us is a best estimate only and Scentsation will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

Taxes and duties

Scentsation unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees, which may be, imposed rest with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

For any questions, feedback or concerns please contact Scentsation on:
info@scentsation.net.au or +61 (0)2 49697722 omit the ‘0’ when calling from outside Australia.