REFUND AND RETURN POLICY
We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note valid for 12months. Scentsation believes in providing high quality products.We are pleased to offer the following return policy.
An exchange, credit note or refund, for full priced items will be provided only where:
- Merchandise is in a saleable condition along with original packaging and all tags attached
- Merchandise is not worn, damaged, altered or washed
- Merchandise is wrongly described
- Merchandise is different to the item ordered
Returns will be approved at Scentsations discretion.
If you wish to make an exchange the extra shipping charges will be at your own cost.
Please note, no returns on swimwear or accessories.
Sale items (including promotional sales), lingerie, swimwear, jewellery, accessories or lay-by items cannot be returned/exchanged/refunded, unless deemed faulty.
Online store credit notes will expire a year from date issued and can be used to purchase via our e-boutique.
Refunds will be applied to the original card of purchase. We do not refund original shipping charges or the cost of shipping to return your items.
How to return an item:
Email firstname.lastname@example.org to request a Return Authorisation number (RA) and send back the return within 7 days of receiving your item. Then send the items back to the following address:
18 Kenrick street,
New South Wales 2291
Display RA number on the outside of your return, along with your first and last name.
Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 7 day time frame
All returns must comply with all of the above. If the return does not meet the above you will be required to pay the extra shipping and handling charges for the item will be returned back to you.
We will provide you with a replaced item or if this is not possible a credit note or refund will be offered for all items where:
-Merchandise is received in a damaged condition
-Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.
If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.
Refunds for Faulty Items - If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.