Read and understand these terms:

Scentsation (“we”, “us”, “website”) is the trading name and is registered in Newcastle, Australia. Our address is 18 Kenrick Street, The Junction, 2291 N.S.W. Our Australian Business Number is 54074488056.

TERMS AND CONDITIONS

Welcome to Scentsation. This website provides information, products and services subject to the following terms and conditions described. By accessing Scentsation online you are acknowledging that you have read, understood and accepted, without limitation or qualification, and are bound to Terms and Conditions of Scentsation.

Scentsation ships throughout Australia and internationally using our designated courier service Express Post and Express Post International by Australia Post. All of our products are subject to availability. In the unfortunate event that an item is not available Scentsation will contact you immediately and give you the option of selecting an alternate size, item or a refund.

PAYMENTS

We accept Visa, MasterCard and American Express via our finance partner Stripe. (https://stripe.com/au)

 

SHOP ONLINE SAFE AND SECURE

We use the latest secure banking technology, with our finance partner Stripe. Your information is safe and secure, every time you shop online with us. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.). For more security details please visit https://stripe.com/help/security


Need assistance? We are here!

We're keen to hear from you. We want to answer your queries, give you style advice and hear exactly what you thought of your experience with us! 

Email us at info@scentsation.net.au

COPYRIGHT

The content, organization, graphics, design, and all other matters related to the Scentsation website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the website, except as allowed, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the website. The posting of information or materials on the website does not constitute a waiver of any right in such information and materials. Some of the content on the website is the copyrighted work of third parties.

This website is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, exploit commercially, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or business.

 

PRIVACY

Please see the privacy policy page.

PRICE

Prices are all displayed and quoted in Australian Dollars. Scentsation reserves the right to do any and all fraud checks required. Coco & Lola reserves the right to change prices without notice. Products are only available while stock is available. Any orders placed on items with incorrect prices due to data entry error can be cancelled by Coco & Lola or refused. If payment has already been made you will be given the option to remedy the price or receive a refund.

WARRANTY AND LIMITATIONS

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Scentsation in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

DISCLAIMER
The information contained on this website is provided by Scentsation in good faith. To the best of Scentsations knowledge, the information is accurate and current. However, Scentsation and its employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information.
To the fullest extent permitted by applicable law, Scentsation disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Scentsation makes no warranty that this website, any information or ideas contained on this website, or any products or services will meet your requirements.
Subject to the section above dealing with "Limitation of Liability", Scentsation will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through this website.
Scentsation reserves the right to cancel and refund any order placed online where a customer has used one or more promotions or offers to place an order without payment or other consideration. 
Scentsation reserves the right to cancel and refund any order for $0 or part order where a product is listed at $0 or a Gift Card is listed at less than face value. Coupon codes can only be used once per customer. Scentsation reserves the right to cancel orders in which it appears that multiple accounts have been set up for the same customer.

FAULTY ITEMS

We will provide you with a  replaced item or if this is not possible a credit note or refund will be offered for all items where:

-Merchandise is received in a damaged condition

-Merchandise is faulty

Please note items that have been damaged from wear and tear are not considered to be faulty.

If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced. 

Refunds for Faulty Items - If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.

CANCELLATION POLICY

Once an order has been placed and we have processed the order you are unable to cancel that order. If you wish to change the items purchased you will have to wait until receiving the goods when you can then complete a return as per the instructions outlined in “Refund + Returns Policy”.
We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
We will usually refund any money received from you using the same method originally used by you to pay for the Product.